Privacy Policy

1. Information We Collect

We collect information you provide directly to us through:

• Contact and Lead Intake Forms: Full name, business name, business email address, phone number, website URL, country, and described automation requirements.
• Interactive Chatbot Demonstration: Conversational input provided while interacting with our live AI assistant demo, including contact details and workflow specifications.
• Discovery Call Scheduling: Date and time preferences, company size, and software stack details submitted via our scheduling tools.
• Technical Usage & Analytics: Anonymized IP addresses, browser types, session timestamps, and interaction telemetry collected via optional analytics cookies (subject to your consent).

2. How We Use Your Information

We utilize collected information solely for legitimate commercial purposes, including:

• Reviewing technical feasibility and preparing written automation proposals.
• Routing inquiries through our automated webhook pipeline to notify our engineering team.
• Maintaining records of qualified prospective client communications in our internal CRM.
• Protecting our public AI endpoints against automated scraping, denial of service, and excessive API token consumption.

3. Third-Party Sub-Processors & Data Routing

To deliver reliable automation engineering, we partner with industry-standard infrastructure providers:

• Cloud Automation Infrastructure: Webhook routing and automation scenario execution.
• AI Foundation Model Providers: Mini-tier LLM inference for natural language understanding in our chatbot demos (data is not used to train public foundation models).
• Telephony & Voice Providers: Telephony routing and SMS verification for AI voice demonstrations.
• Scheduling Platforms: Meeting scheduling and calendar reservation synchronization.
• Cloud Workspace Services: Secure cloud document storage and lead spreadsheet records.

4. Client Account Ownership & Data Isolation

In our client engagements, Chanova builds automation pipelines inside client-owned accounts (e.g., your automation platform organization, your AI model API keys, and your CRM instances). Chanova does not hold client proprietary data hostage or route client customer data through unauthorized third-party databases.

5. Cookies & Tracking Technologies

We employ strictly necessary cookies to ensure basic site navigation and rate-limiting counters. Optional analytics and advertising pixels (such as Google Analytics 4, Google Ads, and Meta Pixel) are only activated in accordance with applicable regional privacy frameworks (GDPR, CCPA) once consent is given via our cookie consent banner.

6. Your Data Protection Rights

Under GDPR, CCPA, and applicable global privacy regulations, you possess the right to:

• Request a copy of personal information we hold concerning your business.
• Request correction or deletion of your contact records.
• Opt out of any marketing or follow-up communications at any time.

To exercise these rights, please email us directly at privacy@chanova.io.

7. Contact Information

For questions regarding this Privacy Policy or our data management practices, please contact:

Chanova Automation Consultancy
Email: team@chanova.io / privacy@chanova.io